Plain English Summary: Driftless is a professional coaching tool for Scrum Masters. By using it, you agree to these terms. We charge for subscriptions, we protect your privacy, we own the product, and you own your data. We are not liable for decisions you make based on AI output. Read the full terms below — they matter.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Eric Reighard, operating as Driftless ("Driftless," "we," "us," or "our"), governing your access to and use of the Driftless Chrome extension, website located at bedriftless.com, dashboard, and all related services (collectively, the "Service").
By creating an account, installing the Chrome extension, clicking "I agree," completing registration, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access or use the Service.
If you are using the Service on behalf of an organization or employer, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" include both you individually and that organization.
Your acceptance of these Terms is recorded with a timestamp at the time of account creation and stored in our database. This record constitutes evidence of your agreement.
Driftless is an AI-powered coaching tool delivered as a Google Chrome browser extension, designed for professional Scrum Masters. The Service provides:
The Service is intended for professional use by Scrum Masters, Agile coaches, and related practitioners. It is not a substitute for professional judgment, and AI outputs should be treated as advisory, not directive.
Important: AI-generated coaching recommendations are based on visible board data and patterns in the Scrum Guide and Agile Manifesto. They do not account for all contextual factors in your organization. You are solely responsible for decisions you make in reliance on any output from the Service.
To use the Service, you must:
The Service is intended for professional use. If you are using the Service within an organizational context, you represent that you have authorization from your employer to install browser extensions and use AI-powered tools in connection with your work.
The Service is operated from the United States. If you access the Service from outside the United States, you are responsible for compliance with local laws and regulations.
Certain features of the Service require you to create an account. You agree to provide accurate, current, and complete information during registration, and to update that information as necessary to keep it accurate.
You are responsible for maintaining the confidentiality of your account credentials, including your password and license key. You are responsible for all activity that occurs under your account. You agree to notify us immediately at [email protected] if you suspect unauthorized access to your account.
We will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
Access to AI features through Driftless infrastructure requires a valid license key. Users who provide their own Anthropic API key may access certain AI features directly without a Driftless license key, subject to Anthropic's own terms of service and applicable usage costs. License keys are:
You may optionally provide your own Anthropic API key to use the Service. If you do so, you are responsible for that key's security and any charges incurred through its use. Driftless is not responsible for costs arising from your personal API key usage.
Subject to your compliance with these Terms and payment of applicable fees, Driftless grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Chrome extension and access the Service solely for your personal professional use as a Scrum Master or agile practitioner.
You may use the Service to:
The license granted in Section 5.1 does not permit you to:
You agree not to use the Service to:
Driftless reserves the right to investigate suspected violations and to terminate access to the Service without notice if we determine, in our sole discretion, that a violation has occurred.
Driftless offers the following subscription tiers: Starter (free), Pro, and Team. Current pricing is displayed at bedriftless.com/pricing. Prices are in US dollars and subject to change with 30 days' notice to existing subscribers.
Paid subscriptions are billed on a monthly recurring basis through Stripe, our third-party payment processor. By providing payment information, you authorize Driftless to charge your payment method on a recurring basis. You represent that you are authorized to use the payment method provided.
We may offer free trial periods. At the end of the trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends. We will make reasonable efforts to notify you by email approximately three days before your trial ends, including information on how to cancel. You are responsible for canceling before the trial end date if you do not wish to be charged.
You may cancel your subscription at any time through the billing portal at bedriftless.com/dashboard or by contacting [email protected]. Cancellation takes effect at the end of the current billing period. You retain access to paid features until the end of the period for which you have paid.
All subscription fees are non-refundable except where required by applicable law. If you believe you have been charged in error, contact [email protected] within 30 days of the charge and we will investigate.
If a payment fails, we will attempt to retry. If payment cannot be collected, your access to paid features will be suspended until payment is resolved. We reserve the right to terminate accounts with chronic payment failures.
Prices do not include applicable taxes. You are responsible for all taxes, duties, and other governmental charges applicable to your use of the Service.
You retain ownership of all data you input into the Service, including sprint board data, journal entries, and team profiles ("Your Data"). By using the Service, you grant Driftless a limited license to process Your Data solely for the purpose of providing the Service to you.
The Chrome extension reads the visible content of agile boards open in your browser. This data is transmitted to our server infrastructure and to third-party AI providers (currently Anthropic) for the purpose of generating coaching output. Board data is not retained by Driftless after AI processing. When you use the Journal feature, summaries and excerpts of AI-generated coaching outputs (not raw board data) are stored in our database. These excerpts may contain ticket identifiers, sprint names, or other metadata derived from your board. When using your own Anthropic API key or the personalized morning brief feature, board data is transmitted directly to Anthropic without passing through Driftless infrastructure.
AI analysis is powered by the Anthropic API. Anthropic's data policy provides that API inputs are not used to train AI models. However, Driftless cannot independently verify or guarantee Anthropic's data handling practices, and you acknowledge this limitation. You should not input highly sensitive, classified, or regulated data into the Service.
You agree not to input into the Service:
In addition to Anthropic, the Service uses the following third-party processors that may handle your data:
Each of these processors operates under their own privacy policies and data handling practices.
Our collection and use of personal information is governed by our Privacy Policy, located at bedriftless.com/privacy.html, which is incorporated into these Terms by reference.
You may request deletion of your account and associated data by contacting [email protected]. We will process deletion requests within 30 days, subject to legal retention obligations.
The Service, including the Chrome extension, website, dashboard, proprietary prompt architecture, coaching framework, algorithms, design, and all related intellectual property, is owned by Eric Reighard operating as Driftless and is protected by copyright, trade secret, and other applicable laws. The Driftless name and logo are proprietary marks of Driftless.
These Terms do not transfer any intellectual property rights to you. Your use of the Service does not grant you any right, title, or interest in the Service beyond the limited license expressly granted in Section 5.
If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant Driftless a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and commercialize that Feedback without obligation to you. You waive any moral rights in such Feedback.
Coaching outputs generated by the Service are provided for your professional use. You may use, copy, and share outputs in the normal course of your work. You may not use outputs to develop competing AI coaching products or represent outputs as independently generated by you in a commercial context.
The Service may reference or incorporate frameworks including the 2020 Scrum Guide and the Agile Manifesto. These are used for coaching context and their respective ownership and licensing terms remain with their original rights holders.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Driftless does not warrant that:
AI outputs are generated probabilistically and may contain errors, omissions, or recommendations that are inappropriate for your specific context. You are a trained professional and are solely responsible for exercising your own judgment before acting on any AI recommendation.
Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the maximum extent permitted by applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DRIFTLESS, ITS OWNER, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF DRIFTLESS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
To the maximum extent permitted by applicable law, Driftless's total cumulative liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the greater of: (a) the total amount paid by you to Driftless in the twelve months preceding the claim, or (b) one hundred US dollars ($100).
This limitation of liability reflects a reasonable allocation of risk between the parties and is a fundamental element of the basis of the bargain between the parties. Driftless would not provide the Service without this limitation.
Some jurisdictions do not allow the limitation of liability for certain types of damages. In such jurisdictions, the above limitation applies to the maximum extent permitted by applicable law.
Driftless is not a licensed professional advisor. The Service is a productivity and coaching tool. Any decisions made regarding team composition, sprint planning, performance management, project commitments, or organizational structure based on outputs from the Service are made solely at your discretion and professional judgment. Driftless accepts no liability for professional or business decisions made in reliance on Service outputs.
You agree to defend, indemnify, and hold harmless Driftless, its owner (Eric Reighard), and his heirs, family members, agents, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
Driftless reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate with Driftless's defense of such claims.
You may terminate your account at any time by canceling your subscription and deleting your account through the dashboard or by contacting [email protected].
Driftless may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to:
Upon termination, your license to use the Service immediately ceases. Sections 9 (Intellectual Property), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 14 (Dispute Resolution), and all other provisions that by their nature should survive termination, shall survive termination of these Terms.
We are not required to provide refunds upon termination for cause.
These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of law principles.
Before initiating any formal dispute resolution, you agree to contact Driftless at [email protected] and provide written notice of the dispute. The parties agree to attempt in good faith to resolve the dispute informally within 30 days of receipt of notice.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Service, shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted in Johnstown, Pennsylvania, or remotely if mutually agreed. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND DRIFTLESS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Driftless agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.
For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Cambria County, Pennsylvania.
Driftless reserves the right to modify these Terms at any time. We will provide notice of material changes by:
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.
For changes that materially adversely affect your rights, we will provide at least 30 days' advance notice where practicable.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Driftless regarding the Service and supersede all prior agreements, understandings, and representations.
If any provision of these Terms is held to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
Driftless's failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
You may not assign these Terms or any of your rights or obligations hereunder without Driftless's prior written consent. Driftless may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
Driftless shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, n