Terms of Service
1. Acceptance
These Terms of Service ("Terms") are a binding agreement between you and Eric Reighard, operating as Driftless ("Driftless," "we," "us"), covering the Driftless Chrome extension, the website at bedriftless.com, the dashboard, and related services (together, the "Service").
By installing the extension, signing in, buying runs, or otherwise using the Service, you agree to these Terms. If you don't agree, don't use the Service. If you use the Service for an employer, you confirm you are authorized to bind that organization, and "you" includes it.
We record the time and version of your acceptance when your account is created.
2. The Service
Driftless is a Chrome extension for Scrum Masters. It reads the Jira Cloud or Rally board open in your tab, runs the tool you choose, and returns coaching output that ends with The Human Play: the move, the words to say, and the line from the Scrum Guide it rests on. The Service also includes a dashboard for your run balance and history, and sync of the Journal and team profiles you save.
Outputs are generated by a large language model from the visible board plus the context you provide. They are advice for a trained professional, not instructions. Driftless suggests. The Scrum Master decides. You are solely responsible for decisions you make in reliance on any output.
3. Eligibility
- You are at least 18 and able to enter a binding contract.
- You are not barred from using the Service under applicable law, and no previous account of yours was terminated for breach.
- If you use the Service at work, you have your employer's permission to install browser extensions and to send board content to an AI service.
The Service is operated from the United States. Using it from elsewhere is your responsibility under local law.
4. Accounts and runs
4.1 Sign-in
Your account is the email address you sign in with. We email a 6-digit code; there is no password. Keep your inbox secure and tell us at eric@bedriftless.com if you believe someone else has used your account. You are responsible for activity under it.
4.2 Runs
The Service is metered in runs. One run is one tool click or one follow-up message. Reading the board, opening the panel, switching teams, and Demo Mode use no runs. A run that fails to complete is not charged. Every new account starts with 20 free runs; more are bought in packs (Section 7). Runs are:
- tied to the email address you sign in with, personal, and non-transferable;
- never expiring;
- revocable by Driftless if you breach these Terms.
You never need, and Driftless never accepts, credentials for any AI provider. Every run goes through Driftless's own infrastructure.
5. Permitted use
Subject to these Terms, Driftless grants you a limited, non-exclusive, non-transferable, revocable permission to install the extension and use the Service for your own professional work as a Scrum Master, coach, or similar practitioner. You may:
- run tools on boards you are authorized to view for teams you actually serve;
- use, copy, and share outputs in the ordinary course of that work.
You may not:
- sell, share, or transfer runs or account access to anyone else;
- process boards belonging to organizations you are not engaged with;
- reverse engineer the Service or extract its prompts, coaching framework, or source;
- use the Service or its outputs to build or train a competing product;
- script or automate the Service to evade metering or limits;
- use the Service in any way that breaks applicable law.
6. Prohibited use
You agree not to use the Service to:
- access or process boards without proper authorization;
- introduce malicious code or interfere with the Service's security;
- harvest personal information about other people;
- impersonate anyone or misrepresent your affiliation;
- overload, damage, or impair the Service;
- breach the terms of your employer, Atlassian, Broadcom (Rally), or any other connected platform;
- make employment, compensation, or disciplinary decisions about individuals on the basis of an output without your own independent professional judgment. Driftless is built to support coaching, not surveillance.
We may investigate suspected breaches and suspend or end access without notice where we find one.
7. Payment and refunds
7.1 Run packs
Runs are sold in one-time packs. Current packs and prices are on bedriftless.com/pricing. Prices are in US dollars and may change; a change never affects runs you have already bought.
7.2 Billing
Each pack is a single one-time charge processed by Stripe. Nothing renews and there is no recurring charge of any kind. You confirm you are authorized to use the payment method you provide. Runs are credited to the account matching the email given at checkout; if no account exists, one is created for that email.
7.3 Refunds
Unused runs are refundable within 30 days of purchase. Reply to your receipt email or write to eric@bedriftless.com. Runs already used are not refundable except where the law requires. If you believe you were charged in error, tell us within 30 days of the charge and we will investigate.
7.4 Taxes
Prices exclude taxes. You are responsible for any taxes or duties that apply to your purchase.
8. Data and AI processing
8.1 Your data
You own the data you put into the Service: board content, Journal and Memory entries, and team profiles ("Your Data"). You grant Driftless a limited licence to process Your Data only to provide the Service to you.
8.2 Board content
The extension reads the visible content of the board in your tab. For each run that content is sent to Driftless's server and to Anthropic to generate the output, and is not retained by Driftless after the analysis. Where you save an output to the Journal, that saved output (not the raw board) is stored on your account and may include ticket ids and the sprint name.
8.3 AI processing
Analysis is performed through the Anthropic API. Under Anthropic's API terms, inputs are not used to train its models. Driftless relies on those terms but cannot independently audit Anthropic's systems, and you acknowledge that. Don't put highly sensitive or regulated data on a board you run Driftless on.
8.4 Data you must not input
- Protected health information (HIPAA);
- payment card or financial account data;
- government identification numbers;
- export-controlled, classified, or government-restricted information;
- any data you lack the right to process through a third-party AI service.
8.5 Processors and privacy
The providers that handle Your Data (Anthropic, Supabase, Stripe, Resend, Railway, Netlify, Formspree) and what each sees are listed in the Privacy Policy, which is part of these Terms.
8.6 Deletion
Email eric@bedriftless.com from your account address to delete your account and data. We act within 30 days, subject to the legal record of your acceptance of these Terms.
9. Intellectual property
The Service, including the extension, website, dashboard, prompt architecture, coaching framework, and design, is owned by Eric Reighard operating as Driftless and protected by copyright and trade-secret law. The Driftless name and marks are ours. These Terms transfer no ownership to you.
Outputs. You may use, copy, and share outputs in your work. You may not use them to build a competing coaching product or present them as independently authored in a commercial context.
Feedback. If you send suggestions, you grant Driftless a perpetual, royalty-free licence to use them without obligation to you.
Third-party material. The Scrum Guide and the Agile Manifesto are referenced for coaching context and remain the property of their authors.
10. No warranty
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted or error-free, that outputs will be accurate or appropriate for your situation, or that defects will be fixed.
Outputs are generated probabilistically and can be wrong. You are a trained professional and are responsible for your own judgment before acting on any of them. Where a jurisdiction does not allow these exclusions, they apply to the fullest extent it does allow.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRIFTLESS AND ITS OWNER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
Our total liability for all claims relating to the Service will not exceed the greater of the amount you paid Driftless in the twelve months before the claim or one hundred US dollars. This allocation of risk is a basis of the bargain; Driftless would not offer the Service without it.
Professional decisions. Driftless is not a licensed adviser. Decisions about people, teams, sprints, commitments, or organizations that you make with the help of an output are yours alone.
12. Indemnification
You will defend and hold harmless Driftless and its owner from claims, damages, and reasonable legal costs arising from your misuse of the Service, your breach of these Terms or of law, your infringement of anyone's rights, decisions you or your organization make in reliance on outputs, or your processing of data you were not authorized to process. We may take control of the defense of any such claim at your expense, and you will cooperate.
13. Termination
By you: stop using the Service, uninstall the extension, or email us to delete your account. Request any refund you are entitled to under Section 7.3 first; runs on a deleted account are forfeited.
By us: we may suspend or end your access at any time for breach of these Terms, harmful conduct, legal or security reasons, or if the Service is discontinued. If we discontinue the Service, we will refund unused paid runs. No refund is owed on termination for cause.
Sections 8 through 14 and any other provision that by its nature should survive, survive termination.
14. Disputes and governing law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-law rules.
Talk first. Before any formal step, email eric@bedriftless.com describing the dispute. Both sides will try in good faith to resolve it within 30 days.
Arbitration. If that fails, any dispute arising from these Terms or the Service will be settled by binding arbitration under the American Arbitration Association's Consumer Arbitration Rules, held in Johnstown, Pennsylvania, or remotely by agreement. The award may be entered in any court of competent jurisdiction.
Individual claims only. YOU AND DRIFTLESS EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.
Exceptions. Either side may seek injunctive relief in court to protect intellectual property or confidential information. For matters not subject to arbitration, you consent to the state and federal courts in Cambria County, Pennsylvania.
15. Changes to these terms
We may update these Terms. We will post the new version at bedriftless.com/terms with a new effective date and email the address on your account; for changes that materially reduce your rights we give at least 30 days' notice where practicable. Continued use after the effective date is acceptance. If you don't agree, stop using the Service.
16. Miscellaneous
- Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and Driftless about the Service.
- Severability. If a provision is unenforceable, it is narrowed to the minimum needed and the rest stands.
- No waiver. Not enforcing a provision is not a waiver of it.
- Assignment. You may not assign these Terms without our written consent. We may assign them in a merger, acquisition, or sale of assets.
- Force majeure. Neither side is liable for delay or failure caused by events beyond its reasonable control.
17. Contact
Driftless · Eric Reighard
Email: eric@bedriftless.com
Web: bedriftless.com